What do I do if I have a maintenance issue?


For the Simple Stuff...
Visit and file a request online. Requests are responded to within 24 hours.

Something a Bit More Urgent...
Call (415) 549-8198. Calls are answered 24 hours a day, 7 days a week, year round.

OMG, We Have A Fire !!! (or anything else life threatening)
Call 9-1-1 immediately

Rodent Remediation


Throughout the fall and winter months you may see increased rodent activity in and around your home due to them trying to get out of the cold weather.  To lessen the effect ensure all doors are kept closed and a form of remediation is in place to deter them.  You can pick up from most hardware stores rodent repelant in a number of different forms.  Talking to your local hardware supplier about the problem will help them point you in the right direction.

  • The best remediation is to keep all food put away along with keeping all crumbs off the floor and countertops.

It is the owner’s responsibility to close off any gaps leading to the exterior acting as a potential entry point.  

What do I do when my garbage disposal is clogged?


Clear all substances from the drain. Never place your hand inside the garbage disposal to check for, or retrieve, objects! Check for any small, hard particles caught in the bottom of the disposal. Move the parts in the garbage disposal around with a broom or mop handle. After removing the broom or mop (or other tool), press the little "RESET" button under the garbage disposal. Next, try turning the garbage disposal on by using the regular switch. If it still does not work, call us and we will call a plumber to fix it. If you are found to be responsible for the clog, you will be charged for the plumber's visit.

What do I do when my sink, tub, or shower is clogged?


Call us. If you are found to be responsible, the bill for the plumber will be passed onto you.